Hello Patient raises $22.5M for AI voice agents handling 20K daily calls

Hello Patient raised $22.5 million in Series A funding led by Scale Venture Partners, valuing the AI healthcare communications startup at $100 million. The company’s AI voice agents now handle 10,000 to 20,000 provider-patient conversations daily across medical practices, representing explosive growth from just hundreds per day in October.

What you should know: Hello Patient has built generative AI call agents that handle comprehensive patient communications across voice, text, and chat for outpatient medical practices.
• The platform manages appointment booking, patient questions, and reengagement while meeting HIPAA compliance standards for healthcare privacy and security.
• In less than a year, the company has powered more than 100,000 phone calls and 300,000 patient conversations total.
• The AI agents focus on clinically administrative, non-medical workflows, freeing up human staff for more valuable patient-facing work.

The big picture: Healthcare providers are increasingly adopting AI to tackle front-office administrative bottlenecks, with Hello Patient positioning itself as a leader in conversational AI purpose-built for medical practices.
• The company works across multiple specialties including urgent care, ENT and allergy, primary care, dermatology, orthopedics, med spas, and veterinary clinics.
• Unlike competitors building “deterministic products” that function like phone trees, Hello Patient uses fully generative and conversational AI from day one.

Competitive landscape: The conversational AI market in healthcare is heating up as multiple companies vie to automate patient communications.
• Assort Health, a specialty-specific AI platform, raised $26 million in April and then secured a $50 million Series B at a $750 million valuation last month.
• EliseAI, originally focused on rental and leasing communications, moved into healthcare and raised $250 million in Series E funding led by Andreessen Horowitz.
• Hello Patient previously raised $6.3 million in seed funding in October, backed by 8VC, Bling Capital, and Max Ventures.

Why this matters: Medical practices still rely heavily on phone-based communications, with front-office staff spending significant time on appointment scheduling, referral follow-ups, and prescription refills.
• “Every healthcare provider or group has just an AI strategy right now, especially on the AI for the patient front,” said CEO Alex Cohen.
• The technology addresses real operational bottlenecks while helping practices convert more leads, improve retention, and reactivate patients.

What they’re saying: Cohen emphasizes the complexity of deploying AI solutions effectively in healthcare settings.
• “It’s quite tremendously hard to get into healthcare. Just given the amount of tribal knowledge and workflow experience that you need to get, even for an ENT practice, live, it just has to be a part of your DNA,” Cohen explained.
• “We’re seeing companies that are trying to launch voice and conversational AI are really struggling with deployments.”
• Jeremy Kaufmann from Scale Venture Partners noted: “Hello Patient stands out as the category-defining patient engagement platform, with an experienced team and early customer traction that prove AI can fix the access gap in healthcare.”

Key details: Cohen brings healthcare industry experience from his four years at Carbon Health, a digital healthcare company, where he ran consumer and growth product teams before assembling a team to launch Hello Patient.
• The company operates on a “service-as-software” model rather than traditional SaaS, allowing for software margins without employing large service teams.
• Hello Patient recently rolled out multi-agent architecture to handle complex workflows reliably.
• The new funding will support expansion of product capabilities, sales and marketing efforts, and engineering and implementation teams to meet growing demand.